{"id":114622,"date":"2022-11-28T17:16:25","date_gmt":"2022-11-28T16:16:25","guid":{"rendered":"https:\/\/www.iespm.fr\/our-qse-policy-and-values\/"},"modified":"2026-07-16T10:48:29","modified_gmt":"2026-07-16T08:48:29","slug":"our-qse-policy-and-values","status":"publish","type":"page","link":"https:\/\/www.iespm.fr\/en\/our-qse-policy-and-values\/","title":{"rendered":"Our QSE policy and values"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”off|phone” admin_label=”Header” _builder_version=”4.19.0″ use_background_color_gradient=”on” background_color_gradient_direction=”107deg” background_color_gradient_stops=”rgba(35,63,155,0.5) 0%|rgba(77,95,155,0.33) 99%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.iespm.fr\/wp-content\/uploads\/2022\/10\/photo-header-page-accueil.png” background_position=”center_left” custom_padding=”4vw|0px|4vw|0px|true|false” custom_padding_tablet=”120px||120px||true” custom_padding_phone=”60px||60px||true” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.19.0″ background_color=”rgba(77,95,155,0.76)” width=”100%” max_width=”1380px” module_alignment=”center” custom_margin=”|||86px|false|false” custom_padding=”40px|0px|40px|23px|true|false” border_radii=”off|33px||33px|” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ text_font=”Work Sans||||||||” text_font_size=”16px” text_line_height=”1.5em” header_font=”Trade Gothic Bold|300|||||||” header_font_size=”40px” header_line_height=”1.2em” background_layout=”dark” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” custom_margin=”|||0px|false|false” custom_padding=”|||0px|false|false” text_font_size_tablet=”16px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”40px” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” text_font_size__hover=”14px” text_font_size__hover_enabled=”14px”]<\/p>\n

Our Quality, Safety and Environment policy<\/b><\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ padding_top_1=”100px” _builder_version=”4.18.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(34,42,137,0.1) 0%|#ffffff 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(34,42,137,0.1)” background_color_gradient_end=”#ffffff” background_image=”https:\/\/www.iespm.fr\/wp-content\/uploads\/2022\/10\/health-clinic-29.png” background_size=”initial” background_repeat=”repeat” custom_margin=”-14px|||||” custom_padding=”23px|0px|22px|0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” max_width=”1380px” module_alignment=”center” custom_margin=”-17px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_text_color=”#1a317f” header_2_font=”Trade Gothic Bold||||||||” header_2_text_align=”left” header_2_text_color=”#1a317f” header_2_line_height=”1.2em” header_3_font=”Trade Gothic Bold||||||||” header_3_text_align=”center” header_3_font_size=”25px” global_colors_info=”{}”]<\/p>\n

Our QSE (Quality, Safety and Environment) and CSR (Corporate Social Responsibility<\/span> ) policies are built on our values, the pillars of our organization.<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.19.0″ _module_preset=”default” width=”100%” max_width=”1380px” custom_margin=”||||false|false” custom_padding=”0px|16px||15px|false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|22px|25px|22px|false|true” animation_style=”fold” border_radii=”off|60px||60px|” box_shadow_style=”preset2″ box_shadow_horizontal=”16px” box_shadow_vertical=”17px” box_shadow_blur=”43px” box_shadow_spread=”-4px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.iespm.fr\/wp-content\/uploads\/2024\/09\/Posts-LINKEDIN-37.png” title_text=”Posts LINKEDIN (37)” _builder_version=”4.27.0″ _module_preset=”default” width=”38%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” text_font=”Work Sans||||||||” header_font=”Work Sans||||||||” header_font_size=”13px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

IMPLICATION<\/strong><\/h3>\n

\u201cWe monitor our clients’ equipment as if it were our own, providing peace of mind in risk management.\u201d<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|22px|25px|22px|false|true” animation_style=”fold” animation_delay=”100ms” border_radii=”off|60px||60px|” box_shadow_style=”preset2″ box_shadow_horizontal=”16px” box_shadow_vertical=”17px” box_shadow_blur=”43px” box_shadow_spread=”-4px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.iespm.fr\/wp-content\/uploads\/2024\/09\/Posts-LINKEDIN-37-Copie.png” title_text=”Posts LINKEDIN (37) – Copie” _builder_version=”4.27.0″ _module_preset=”default” width=”38%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” text_font=”Work Sans||||||||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

INTEGRITY<\/strong><\/h3>\n

“The independence of our laboratories is the founding principle of our company and guides our development”.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|22px|25px|22px|false|true” animation_style=”fold” animation_delay=”200ms” border_radii=”off|60px||60px|” box_shadow_style=”preset2″ box_shadow_horizontal=”16px” box_shadow_vertical=”17px” box_shadow_blur=”43px” box_shadow_spread=”-4px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.iespm.fr\/wp-content\/uploads\/2024\/09\/Posts-LINKEDIN-38-Copie.png” title_text=”Posts LINKEDIN (38) – Copie” _builder_version=”4.27.0″ _module_preset=”default” width=”38%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” text_font=”Work Sans||||||||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

TECHNICALITY<\/strong> <\/h3>\n

\u201cOur technical expertise enables us to make assessments that lead directly to action.\u201d<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ padding_top_1=”100px” _builder_version=”4.19.0″ _module_preset=”default” background_enable_image=”off” background_size=”initial” background_repeat=”repeat” custom_margin=”-14px|||||” custom_padding=”5px|0px|48px|0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” max_width=”1380px” module_alignment=”center” custom_margin=”-17px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” header_text_color=”#1a317f” header_2_font=”Trade Gothic Bold||||||||” header_2_text_align=”center” header_2_text_color=”#1a317f” header_3_font=”Trade Gothic Bold||||||||” header_3_text_align=”center” header_3_font_size=”25px” global_colors_info=”{}”]<\/p>\n

These strong, well-established values give rise to absolute priorities that translate into precise objectives.<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” custom_padding_last_edited=”off|tablet” _builder_version=”4.19.0″ background_color=”#ffffff” background_color_gradient_direction=”120deg” width=”100%” max_width=”1362px” custom_margin=”||||false|false” custom_margin_tablet=”0px||” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”38px|40px|38px|40px|true|true” custom_padding_tablet=”80px|60px|80px|60px|true|true” custom_padding_phone=”|40px||40px|false|true” animation_style=”fold” border_radii=”|60px||60px|” box_shadow_style=”preset2″ box_shadow_horizontal=”40px” box_shadow_vertical=”40px” box_shadow_blur=”190px” box_shadow_color=”rgba(6,10,76,0.19)” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Safety and well-being” image=”https:\/\/www.iespm.fr\/wp-content\/uploads\/2022\/11\/icon-securite.png” image_icon_width=”40%” _builder_version=”4.19.0″ _module_preset=”default” header_font=”Trade Gothic Bold|||on|||||” body_font=”Work Sans||||||||” text_orientation=”center” global_colors_info=”{}” child_filter_hue_rotate__hover_enabled=”on|hover” child_filter_hue_rotate__hover=”” child_filter_saturate__hover_enabled=”on|hover” child_filter_saturate__hover=”” child_filter_brightness__hover_enabled=”on|hover” child_filter_brightness__hover=”” child_filter_contrast__hover_enabled=”on|hover” child_filter_contrast__hover=”” child_filter_invert__hover_enabled=”on|hover” child_filter_invert__hover=”0%”]Reducing workplace accidents and improving the quality of daily working life[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Customer satisfaction” image=”https:\/\/www.iespm.fr\/wp-content\/uploads\/2022\/11\/icon-satisfaction.png” image_icon_width=”40%” _builder_version=”4.19.0″ _module_preset=”default” header_font=”Trade Gothic Bold|||on|||||” body_font=”Work Sans||||||||” text_orientation=”center” global_colors_info=”{}” child_filter_hue_rotate__hover_enabled=”on|hover” child_filter_saturate__hover_enabled=”on|hover” child_filter_brightness__hover_enabled=”on|hover” child_filter_contrast__hover_enabled=”on|hover” child_filter_invert__hover=”0%” child_filter_invert__hover_enabled=”on|hover”]Improving customer satisfaction by monitoring NPS (Net Promoter Score)[\/et_pb_blurb][et_pb_blurb title=” INTEGRITY
\n” image=”https:\/\/www.iespm.fr\/wp-content\/uploads\/2024\/09\/Ethique.png” image_icon_width=”27%” _builder_version=”4.27.0″ _module_preset=”default” header_font=”Trade Gothic Bold|||on|||||” body_font=”Work Sans||||||||” text_orientation=”center” custom_padding=”||0px|||” global_colors_info=”{}” child_filter_hue_rotate__hover_enabled=”on|hover” child_filter_saturate__hover_enabled=”on|hover” child_filter_brightness__hover_enabled=”on|hover” child_filter_contrast__hover_enabled=”on|hover” child_filter_invert__hover=”0%” child_filter_invert__hover_enabled=”on|hover”]<\/p>\n

Acting ethically in everything we do<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Sustainable development” image=”https:\/\/www.iespm.fr\/wp-content\/uploads\/2022\/11\/icon-environnment.png” image_icon_width=”40%” _builder_version=”4.19.0″ _module_preset=”default” header_font=”Trade Gothic Bold|||on|||||” body_font=”Work Sans||||||||” text_orientation=”center” global_colors_info=”{}” child_filter_hue_rotate__hover_enabled=”on|hover” child_filter_saturate__hover_enabled=”on|hover” child_filter_brightness__hover_enabled=”on|hover” child_filter_contrast__hover_enabled=”on|hover” child_filter_invert__hover=”0%” child_filter_invert__hover_enabled=”on|hover”]Significantly reducing our environmental impact[\/et_pb_blurb][et_pb_blurb title=”SKILLS & TEAM SPIRIT” image=”https:\/\/www.iespm.fr\/wp-content\/uploads\/2024\/09\/Federer.png” image_icon_width=”40%” _builder_version=”4.27.0″ _module_preset=”default” header_font=”Trade Gothic Bold|||on|||||” body_font=”Work Sans||||||||” text_orientation=”center” custom_margin=”51px|||||” global_colors_info=”{}” child_filter_hue_rotate__hover_enabled=”on|hover” child_filter_saturate__hover_enabled=”on|hover” child_filter_brightness__hover_enabled=”on|hover” child_filter_contrast__hover_enabled=”on|hover” child_filter_invert__hover=”0%” child_filter_invert__hover_enabled=”on|hover”]<\/p>\n

Build a skilled and cohesive team<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”The quality of our analyses” image=”https:\/\/www.iespm.fr\/wp-content\/uploads\/2022\/11\/icon-accreditation.png” image_icon_width=”40%” _builder_version=”4.19.0″ _module_preset=”default” header_font=”Trade Gothic Bold|||on|||||” body_font=”Work Sans||||||||” text_orientation=”center” global_colors_info=”{}” child_filter_hue_rotate__hover_enabled=”on|hover” child_filter_saturate__hover_enabled=”on|hover” child_filter_brightness__hover_enabled=”on|hover” child_filter_contrast__hover_enabled=”on|hover” child_filter_invert__hover=”0%” child_filter_invert__hover_enabled=”on|hover”]Maintaining our accreditations and certifications[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Video” _builder_version=”4.19.0″ 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To achieve these objectives, we are committed to :<\/b><\/h3>\n

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content_max_width=”1100px” _builder_version=”4.21.2″ _module_preset=”default” header_font=”Rotis bold||||||||” custom_margin=”||2px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=” Ensure the involvement and training of all staff, who, day after day, each at their own level, put their know-how and talent at the service of our customers.” use_icon=”on” font_icon=”N||divi||400″ icon_color=”#f08338″ icon_placement=”left” image_icon_width=”21px” content_max_width=”1100px” _builder_version=”4.21.2″ _module_preset=”default” header_font=”Rotis bold||||||||” custom_margin=”||2px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Improve our lead times (processing of non-conformities, BLs, samples)” use_icon=”on” font_icon=”N||divi||400″ icon_color=”#f08338″ icon_placement=”left” image_icon_width=”21px” content_max_width=”1100px” _builder_version=”4.19.0″ 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\u201cWe are all responsible for the quality of service we provide.\u201d
Dino TORCHIA, President,<\/p>\n

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Eurofins IESPM’s CSR policy is further strengthened by its commitment to various environmental protection measures.<\/h2>\n

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Our NF EN ISO 14001<\/strong> certification commits us to reducing the environmental impact<\/strong> of our activities by acting on 4 main components:<\/p>\n

 <\/p>\n