Our three laboratories (Lyon, Verneuil, Les Isnes BfB Oil Research) are working and allow us to balance the loads to analyse the majority of your samples.
Nevertheless, in order to anticipate any unavoidable delays and not to put our customers in default, we recommend that you contact us as soon as possible to make a statement of the priorities in the processing of your samples.
For all other claims, please contact us only for your most urgent needs.
In our laboratories, we scrupulously apply preventive measures in the performance of our duties. In addition, all the functions that can perform their activities in telework have been doing it. The health and safety of our employees, customers and partners is our priority.
Regarding your test results, we remind you that access to Diagserver (site or mobile app) allows you to view the status of your samples, your results in real time and to contact us if necessary.
We are doing our utmost to ensure that our activities are maintained in the best possible conditions.
Thank you for your confidence
This post is also available in: French
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